Privacy Policy
Introduction
True Wealth Financial is dedicated to safeguarding your personal information. We adhere to the Privacy Act and the Australian Privacy Principles to govern our handling of personal information. This summary outlines how we gather, use, store, and disclose your personal information. For detailed information, please refer to the complete True Wealth Financial Privacy Policy.
Collection and Holding of Personal Information
We collect and retain personal information to enable the provision of financial and credit advice, products, and services. We typically obtain your consent before collecting your personal information (unless permitted by law) and take reasonable steps to limit data collection to what is necessary for our products and services. Personal information is usually collected directly from you through data collection processes or product applications. In some cases, we may collect relevant health and medical information. Certain personal information may be automatically gathered while you navigate and interact with our websites and social media, as well as information from your devices or computers (such as cookies).
You have the right to withhold personal information, including identity information. However, not providing information may affect the quality and appropriateness of the advice and services we offer. Additionally, in some instances, legal requirements may necessitate the collection and verification of photographic and non-photographic identification documents. We may decline to provide services or advice if we deem the information insufficient.
Handling of Personal Information
We take reasonable precautions to safeguard your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Information collected may be electronically stored using financial planning software or secure servers. Paper files are securely maintained in offices, and we implement various practices and policies to maintain a robust security environment. Personal information may also be used for direct marketing purposes to promote events, products, or services relevant to you. If you do not wish to receive direct marketing, please contact us.
When personal information is no longer needed, we take steps to de-identify or securely destroy it.
Sharing Your Personal Information
We may share your personal information with:
- True Wealth-related companies
- Financial product and credit product providers
- Financial planning software providers
- External service providers, such as technology service providers, paraplanning, and administration services
- Accountants, mortgage brokers, solicitors, and other professionals you designate
We may also disclose personal information to other individuals and companies as necessary to provide you with products and services or for our business operations. In certain circumstances, we may be legally obligated to disclose your personal information to regulators, government agencies, or law enforcement agencies.
Overseas Disclosure of Personal Information
We may disclose your personal information to service providers operating outside Australia, including New Zealand, Japan, South Africa, the USA, member states of the European Union, India, Vietnam, Thailand, and the Philippines. This disclosure aims to facilitate the provision of financial services, including the preparation of financial advice documents.
Your advisor may engage in outsourcing arrangements to countries not listed above. If so, your advisor will inform you separately of these arrangements. Reasonable measures will be taken to ensure that offshore service providers comply with the Privacy Act.
Accessing and Correcting Personal Information
You can request access to the personal information we hold, subject to a reasonable fee depending on the information requested and its format. You may also request corrections to be made. Please contact us for further information. In some instances, we may refuse to make corrections or provide requested information, and we will provide an explanation in such cases.
How to Lodge a Complaint
We have established formal procedures to address concerns related to the handling of your personal information. We will acknowledge your complaint within one business day, or as soon as possible, and respond within 30 days. Complex matters may require an extension for thorough investigation and resolution, which we will communicate in writing. If you remain dissatisfied with our response, you have the right to lodge a complaint with an independent complaints handling entity, such as the Office of the Australian Information Commissioner or, for issues related to financial advice, investments, or mortgage brokering, the Australian Financial Complaints Authority. Refer to the complete True Wealth Financial Privacy Policy for their contact details.